Last updated: 02-09-2025
1. Introduction
This Privacy Policy describes how Estatelet (“we”, “us”, or “our”) collects, uses, and protects the personal data you provide when you interact with us or use our services.
We are committed to safeguarding your privacy and ensuring that your personal data is protected in accordance with UK data protection laws, including the UK General Data Protection Regulation (UK GDPR) and the Data Protection Act 2018.
Company Registration Number: 16139606
ICO Registration Number: ZB867646
If you have any questions, please contact us at:
📧 Email: [email protected]
📞 Phone: 07516288246
2. What Information We Collect
We may collect and process the following categories of personal data:
- Identity Data: Name, date of birth, nationality, ID documents (e.g., passport or driving licence)
- Contact Data: Address, email, phone number
- Financial Data: Bank details, income, credit checks, proof of funds
- Property Data: Property preferences, ownership, tenancy agreements
- Technical Data: IP address, browser type, cookies, and usage data from our website
- Marketing Data: Preferences for receiving marketing from us
3. How We Collect Your Data
We collect personal data when you:
- Contact us directly (e.g. via phone, email, or in person)
- Fill in forms on our website or partner platforms
- Engage with us to let or rent a property
- Apply for a tenancy
- Request a valuation or consultation
- Sign contracts or tenancy agreements
- Visit our website (automated technologies such as cookies)
4. Why We Use Your Data (Legal Basis)
We will only use your personal data when the law allows us to. The legal bases include:
- Contractual Obligation: To provide services you’ve requested (e.g., tenancy or sales contracts)
- Legal Compliance: To comply with legal obligations (e.g., anti-money laundering checks)
- Legitimate Interests: For our business operations (e.g., fraud prevention, direct marketing)
- Consent: Where required, such as for marketing communications
5. Sharing Your Information
We may share your personal data with:
- Legal and regulatory authorities (e.g., HMRC, police)
- Credit and reference agencies
- Utility companies, local councils
- Solicitors, mortgage brokers, surveyors
- IT and system administration service providers
- Tenancy deposit schemes (e.g., DPS, TDS)
We require all third parties to respect the security of your data and to treat it in accordance with the law.
6. International Transfers
We do not routinely transfer your data outside the UK. If we do, we ensure appropriate safeguards are in place, such as standard contractual clauses or data adequacy decisions.
7. How Long We Keep Your Data
We only retain your personal data for as long as necessary to fulfil the purposes we collected it for, including for legal, accounting, or reporting requirements. For example:
- Tenancy and property records: typically retained for 6 years
- Anti-money laundering records: retained for 5 years
8. Your Rights
You have the following rights under UK GDPR:
- Right to access your personal data
- Right to rectification if your data is incorrect or incomplete
- Right to erasure (in certain circumstances)
- Right to restrict or object to processing
- Right to data portability
- Right to withdraw consent at any time (where applicable)
- Right to lodge a complaint with the Information Commissioner’s Office (ICO):
www.ico.org.uk
9. How We Protect Your Data
We take appropriate technical and organisational measures to secure your data, including:
- Encryption and secure servers
- Staff training on data protection
- Access control and password protection
10. Cookies and Website Tracking
Our website uses cookies to improve functionality and user experience. You can manage your cookie preferences through your browser settings.
11. Changes to This Privacy Policy
We may update this policy from time to time. The latest version will always be available on our website with the updated date at the top.
12. Contact Us
If you have any questions or requests about this Privacy Policy or your data:
Estatelet ltd
📧 Email: [email protected]
📞 Phone: 07516288246